Shipping Information

Dispatch and Delivery Times: We strive to dispatch your order swiftly. Approximately 99% of all purchases are sent from our warehouse within 24 hours. Refer to our postage chart for estimated delivery times to your location.

Shipping Options:

1. Aus Post Stamps: This option does not offer tracking and has the slowest delivery time. We are phasing out this service due to its unreliability.
2. Aus Post eParcel – Standard: This is a tracked standard delivery service.
3. Aus Post eParcel – Express: This is a faster, tracked delivery service.
4. Star Track Road Express: Despite the name, this is a standard tracked service and not an express option.

Weight and Size Restrictions:

• Items under 22kg can be shipped using either Aus Post eParcel (Standard or Express) or Star Track Road Express.
• Items over 22kg are shipped exclusively via Star Track.
• Items exceeding 100cm in length are also shipped exclusively via Star Track.

Special Instructions for Star Track Deliveries:

• A delivery note is required for all Star Track shipments indicating a safe place to leave the parcel at your property.
• If no one is home at the time of delivery and no delivery instructions are provided, a re-delivery fee of $45 will apply.

Please Note: We do not control the operations of Australia Post or Star Track freight networks and cannot guarantee delivery times once your order leaves our warehouse.