Delivery Delays to Some WA and NSW Customers

Please see below message from Australia Post, regarding parcel post deliveries into WA

extreme weather and flooding have caused significant damage and closure of rail lines and major roads. This is continuing to disrupt and impact transport infrastructure and supply chains to and from Western Australia.

The Australian Government’s National Emergency Management Agency has advised that while the transport system is slowly recovering, the current supply chain disruptions are likely to be ongoing until at least Christmas.

I want to keep you informed about what this means for your business as we prepare for the upcoming sales events.


What’s changing?

Introduction of a WA Emergency Service:

With key road and rail transport arrangements into and out of Western Australia significantly disrupted or unavailable, we are obliged to declare an emergency ‘force majeure’ event. This means the acceptance and delivery of Parcel Post (eParcel) and StarTrack Road Express consignments under the terms and conditions of your existing agreement are unfortunately suspended and cannot be offered in the short term.

Until these critical lanes can resume efficiently, we have stood up a replacement “WA Emergency Service” option that includes an additional temporary levy to assist with the significant increase in road transport costs into and out of Western Australia. This will help ensure we can continue to deliver for our customers. The WA Emergency Service terms are outlined below and apply until the force majeure events come to an end.

  • The WA Emergency Service will incur an additional emergency measure cost of 40% (ex GST) of the freight charges currently set out in your agreement.
  • The WA Emergency Service fee is temporary and will apply to all articles lodged for interstate delivery into, or from, Western Australia.

The WA Emergency Service will come into effect for any parcels lodged and/or manifested from Monday, 28 November 2022. The fee will appear on your invoice and will be payable in line with your existing arrangements.

There is currently no change to our Express Post and StarTrack Premium services.


Changes to pre-Christmas final lodgement dates for deliveries to and from WA:

Given this ongoing situation and the current delays, we have brought forward our recommended pre-Christmas final lodgement dates for Parcel Post deliveries for our Business and Government customers by one week.

The new dates are as follows (also available on our website ):

  • Deliveries to WA from the east coast of Australia: lodgement by 8 December.
  • Deliveries to NSW from WA: lodgement by 6 December.
  • Deliveries to VIC and QLD from WA: lodgement by 5 December. 

For StarTrack Road Express services, it is recommended you continue to review the StarTrack transit grid, although delays may be experienced for deliveries to and from WA. We recommend lodging your freight as early as possible.

Our Express Post and StarTrack Premium services are currently unaffected, and customers who need to send items to Western Australia urgently are encouraged to consider these options. However, as more customers opt to use these, we may see a delay on these lanes and will advise should there be any change.

Despite these external challenges, I want to assure you that Australia Post is doing all we can to continue to deliver for you and explore all available options to keep your items moving. We appreciate your patience and understanding as we work through these disruptions together and we will continue to keep you updated as the situation evolves.

Refer to our Christmas Lodgement Dates website for the latest information on recommended sending dates.