Portable Log Horse

WARRANTY OVERVIEW

Jono & Johno offers a 12-month warranty on all products.  Warranty period is 12 months for the home user and 6 months for commercial use.

We pride ourselves on selling good quality kit and will be fair and prompt honouring our warranties. If you’re in trouble, we’ll help you out.

 

WHAT IS COVERED?

Exactly what is covered by warranty will depend on 2 things:

1. If the fault is due to user or manufacturer
2. If the fault is minor or major

 

Minor faults caused by user   - Parts will be supplied for repair at user expense.
 

Minor faults caused by manufacturer - Parts will be supplied for repair, with instructions provided by us on how to carry out repair. If the repair is time consuming in nature, you can contact Jono & Johno to discuss labour cost compensation.
 

Major faults caused by manufacturer - Jono & Johno will facilitate a return of the product for refund or replacement at our expense.  Or if you’d prefer (at our discretion and in consultation with you), we can send appropriate parts and compensate labour costs if you can carry out the repair yourself.
 

Major faults caused by user - Where possible parts will be supplied at user expense. Where the item cannot be repaired by the user, Jono & Johno will offer to have the item returned for repair at user expense. Our workshop rate is $60 per hour.

 

HOW DO I RETURN MY PRODUCT IF IT’S COVERED BY WARRANTY?

If you’re in reasonable driving distance of a Jono and Johno outlet, you can physically return the product yourself. Please contact us in advance to arrange a return authority.
 

If you are not within reasonable driving distance, Jono & Johno will provide you with a return authority and an address to return the product to. Where Jono & Johno is at fault a postage-paid return label will be provided.

 

EXCEPTIONS TO THE RULE

If your product is out of warranty and is buggered, even though you’ve hardly used it, give us a call or shoot us an email. If there is a manufacturer fault or the item should have lasted a lot longer than it has, we’re happy to assess it outside of the warranty period. We do this on a case-by-case basis.